Debjani Cable TV Networks
At Debjani Cable TV Networks, we aim to provide our customers with reliable and satisfactory cable TV and broadband services. This Refund Policy outlines the conditions under which refunds may be issued. Please read the policy carefully before subscribing to our services.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Non-Activation: If the subscribed service has not been activated within the specified timeline due to reasons attributable to us.
- Technical Issues: If persistent technical problems are not resolved within a reasonable timeframe after reporting.
- Billing Errors: In case of an overcharge or duplicate payment, subject to verification.
2. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- If the service has been used for a significant portion of the billing cycle.
- Termination of service due to violations of our Terms and Conditions.
- Customer-requested discontinuation of services without valid reasons.
- Failure to use the service due to issues unrelated to us, such as third-party equipment failure or customer-side technical problems.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team at [Insert contact details] with your subscription details.
- Provide a clear explanation of the issue and reason for the refund request.
- Allow us time to investigate and resolve your query.
4. Refund Approval and Processing
- Refund requests will be reviewed and approved at our sole discretion, based on the validity of the claim.
- Approved refunds will be processed within 7–14 business days via the original payment method or an alternative mode agreed upon by both parties.
5. Cancellation of Subscription
If you choose to cancel your subscription, refunds may be issued for any prepaid, unused portion of the service, subject to our discretion and the terms of your subscription plan.
6. Changes to the Refund Policy
We reserve the right to update this Refund Policy at any time. Updates will be communicated via our website or through direct customer notifications.
7. Contact Us
For further information or assistance with refunds, please contact:
- Email: info@debjanicabletvnetworks.com
- Phone: +919641202535
Effective Date: 09/01/2025